Help and contact
Last updated: November 5, 2026
Something not working, or a question about the app? Write to info@ticoworks.com. For quotes on tickets, Express Pass, hotels or flights, message Asesores Travel on WhatsApp.
How do I activate a gift code?
Codes are redeemed on the website parques.asesores.travel (the store app only sells through Apple or Google purchases). Open the Route tab, type the code in "Gift code" and tap Activate code. The pass lasts 30 days from then. If you switch phones, you can activate the same code on another phone while it has uses left.
I bought the pass and it did not activate
In the Route tab, tap Restore purchase with the same Apple or Google account you paid with. If it still does not appear, write to us with the purchase date.
How do groups work?
Whoever has the Family pass creates the group and shares the link. Everyone else joins for free, without signing up: you see each other on the park map, follow the same route and know who is in which line. Location is shared only if each person turns it on, and it deletes itself after 30 minutes.
The guide cannot find my location
Check that the app has location permission in your phone settings and that GPS is on. The guide works with the app open on screen.
Are wait times exact?
They are the ones the parks publish, collected every 5 minutes through Queue-Times.com. They may differ from what you see in line.